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Team

A Team You Can Count On

The Alloggio team draws on over 25 years' experience in the Hotel and short term and holiday letting industry.

EXCOM Team

Managing Director
Will Creedon

Will Creedon

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

With 25 years of hospitality experience, Will Creedon has successfully operated multiple styles of tourism and leisure businesses across the globe.

Born and bred in Ireland, Will settled in Australia almost 20 years ago to work with the Roche family, developing the popular Harrigans Irish Pubs chain, assisting in the establishment and as General Manager of Hunter Valley Gardens, incorporating the southern hemisphere's largest commercial attraction garden as well as numerous associated hospitality businesses.

In December 2008, Will ventured to Newcastle, to operate a well known hotel and since has owned, grown and managed a number of successful restaurants, cafes, bars and accommodation offerings, as well as establishing numerous community events. Will has committed himself to help position the Hunter as a tourism destination, to ensure it continues to grow through events, infrastructure, experiences and activities and to advocate to all levels of government.

Will can often be spotted with his wife Karen and stepson Max (the tap dancer), taking in the activities across the region, from their home in Newcastle.


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Chief Financial Officer and Company Secretary
Michael Potts

Michael Potts

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

An experienced business leader, Chief Financial Officer and Company Secretary with over 30 year experience who adds value directly, and via the team to deliver professionalism, efficiency and flexibility to the business.

Recognised for excellence in customer service, whether in a consultative capacity to an external client, or internally to divisions within the business.


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Head of Transformation & Business Systems
Luke De Landelles

Luke De Landelles

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

Luke joins the leadership team to drive continuous business transformation through operational excellence. Luke brings a wealth of operational and digital product experience across industries like media, telecommunications, advertising, shipping.

He is customer focused with a passion for reducing friction across all facets of operations to ensure people are happy doing what they do so customer are looked after.

Luke is both a thinker and doer with a high level of empathy around operational processes and solutions on teams and customers. A keen listener and enabler of the people around him. It is this combination that gives Luke the ability to drive transformation through consensus building and shared commitment to continuous improvement focused on a share vision of the future.


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Key Projects
Craig Roxby

Craig Roxby

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

As a Chartered Accountant, Craig has gained experience in many areas of finance, but his real passion is implementing financial management reporting systems to help people better understand their business performance.

He is a numbers translator and is skilled at making complicated financial figures easy to understand.

He describes himself as ‘loyal, dependable, patient, generous and fair,’… as you would expect from an Accountant.

Craig is also a Newcastle boy and has a wife Sam and young family. Outside of work he loves hanging out with his family and going on little family adventures.


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Executive Manager - Hotels
Nicole Smith

Nicole Smith

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

Nicole has over 14 years experience within the hospitality industry and has worked in several 4.5 star hotels within Australia including Melbourne and the Hunter Valley.

Nicole worked her way from starting as a front office agent, to reservations supervisor then onto front office and reservations manager, before coming to Alloggio as our Reservations Manager. Nicole has a real passion for reservations and enjoys all aspects of the industry.

Nicole has a can do attitude and is highly proficient in problem solving and ensuring great customer service. She recognises staff potential to ensure the team continues to learn and grow.

She lives in Newcastle with her two children, Arabella and River, and really enjoys spending time with her family and friends, going to music concerts, dancing, dining out and good wine.


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Group Operations Manager - Holidays
Rod Hearn

Rod Hearn

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4036 3193
email[email protected]

Rod Hearn, a lifetime of direct hospitality experience. Rod is highly regarded within the emerging Residential Land Lease Communities sector as an accomplished executive who balances knowledge and foresight with advice. He is respected and admired as an inspirational and dynamic leader having established credibility from grass roots experience gained from 35 years in the hospitality and tourism industry.

After having commenced his career in Hotels in the mid-80s Rod became integral as a key executive member of the team to create Rydges Hotel Group. Executive management roles with Radisson, Westin, and Federal followed in Australia, Asia and New Zealand.
While at Ayers Rock Rod was approached to become COO of a new concept in Resort Parks his first foray outside the mainstream of Hotels.

The following 10 years saw Rod grasp the evolution of parks from “holiday to home”. Rods involvement with Gateway Lifestyle included the transition and management of some 48 parks, specifically the conversion to residential land lease. Whilst with Gateway he served as the representative to the Caravan and Camping Industry of Australia, the Residential Land Lease Association and the Australian Residential Parks Residents Association. Following his time at Gateway Lifestyle Rod has maintained his thirst for this industry through the roles of CEO (Secura Lifestyle) and Head of Operations Aspen Group.

Recognition has been bestowed upon Rod for his quality of leadership by national and state commissions as well as the companies he has contributed to, however Rod retains the underlying philosophy that “our business starts and ends with people, getting the best from those you work with and giving the best to customers and investors”.

Rod holds a Bachelor of Business in Catering and Hospitality Management with Sub Majors in Tourism and Marketing from Footscray Institute (now part of Victorian Universities).


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Finance Manager
Sue Nelson

Sue Nelson

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

Sue has 25 years experience in Financial and HR roles within a wide range of businesses, including hospitality, construction, labour hire and the IT industry. She has worked for Will Creedon over the last 10 years as Senior Bookkeeper in his various ventures.

Sue has enjoyed the challenge of her constantly changing roles and responsibilities within this growing company. Sue is loyal, courteous, determined, hard working and positive.

Born in the UK, Sue has been a Newcastle local since she was four years old. She enjoys going to the beach, walking, exercise, good food, good wine, great music and lots of travel. She live in Lake Macquarie with her husband Gavin, daughter Bethany and son Ben.


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Marketing & Revenue Team

Holidays Marketing (Listings, Distribution and Tariffs)
Pip Sutton

Pip Sutton

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

Pip has been in the tourism industry for over 20 years and has worked for the local tourism organisation, in the accommodation sector as a receptionist, for Moonshadow Cruises and Port Stephens 4WD Tours as Marketing Manager, and for the last ten years in the real estate short stays sector in a variety of roles.

Pip’s passion is ensuring that proven results are delivered from all activities. Happy guests = Happy Owners.

Pip is a fully licensed Real Estate Agent and also holds a Bachelor of Social Science (Recreation & Tourism).

She lives in Port Stephens with her husband Ricard and son Lucas, but does spend a lot of time on the side of soccer fields around Newcastle cheering her son on. She enjoys good food, good wine and a spot of shopping, all shared with family and friends.


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Sales & Revenue - Hotels
Shalie Hertogs

Shalie Hertogs

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

Graphic Designer
Troy S. Viray

Troy S. Viray

email[email protected]

With almost a decade of experience in creating graphics for global clients, Troy is one of the new additions to the Alloggio Marketing Team. Though his work experience ranges from Corporate Training, Human Resources and Organizational Development, it is in Graphics Design where he found his passion.

He has created designs for different industries for printed ads and most types of digital media.

When he is not using his knack for creativity at work, he loves spending time with his wife Grace and two daughters, Kahlila and Gianna.


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Marketing Assistant
Salve Lazaro

Salve Lazaro

email[email protected]

Salve is a licensed Nutritionist-Dietitian and has held key positions in several companies for over 13 years with adequate knowledge in customer service relations, marketing, financial management, and strategic business planning.

She is now currently assisting in managing our social media platforms and is involved in assisting Claudia in optimising our website listings.

For Salve, the right attitude is everything. Her passion, excitement, positivity, and energy fueled her to get up and face everyday challenges.


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Hotel Leadership

Alloggio Hamilton Brisbane Airport Manager
Melanie Mowles

Melanie Mowles

place560 Kingsford Smith Drive, Hamilton, QLD 4007
phone+61 7 3268 5011
email[email protected]
languagehttps://www.alloggiohamiltonbrisbane.com.au/

Bega Downs Motor Inn Manager
Michael Mallett

Michael Mallett

place8-10 High Street, Bega NSW 2550
phone+61 2 6492 2944
email[email protected]
languagehttps://www.begadowns.com.au/

Alloggio Bathurst
Jane Gilmore

Jane Gilmore

place44 Morrisset Street, Bathurst, NSW 2795
phone+61 2 6332 1777
email[email protected]
languagehttps://www.alloggiobathurst.com.au/

Alloggio Thornton
Alysha Stephenson

Alysha Stephenson

place21 Poynton Place, Thornton, NSW 2322
phone+61 2 4036 5060
email[email protected]
languagehttps://www.alloggiothornton.com.au/

Executive Chef - Cibo Restaurant
Brianna Myers

Brianna Myers

place8-10 High Street, Bega NSW 2550
phone+61 2 6492 2944
email[email protected]
languagehttps://www.begadowns.com.au/restaurant/

Owner/Property Care Team

Owner Care Team Leader - Port Stephens & Coffs Harbour Regions
Allison Johnson

Allison Johnson

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]
languagehttps://www.winningholidays.com.au/

With over 20 years in the tourism industry, Allison has spent many years in the accommodation sector throughout NSW and Queensland having owned Management Rights business to employment as on-site building management for serviced apartments and motels.

Having settled back home in Newcastle over 3 years ago, Allison enjoyed the position of Strata Manager for a number of complexes from Port Stephens to Caves beach, liaising and working with Body Corporate Committees, owners and tenants.

Allison has extensive experience in the holiday letting sector and has a strong passion for excellent customer service. Making people’s holiday experience a memorable one is one of her greatest enjoyments.

On weekends Allison can be found indulging in her “homewares” shopping addiction, watching live bands at various establishments with friends or yelling (and sometimes crying!!) on the Knights at the football!!


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Holiday Rentals General Manager - Noosa Holiday Rentals
Alex Dufau

Alex Dufau

place25 Hastings Street, Noosa Heads, QLD 4567
phone+61 7 5447 3566
email[email protected]
languagehttps://www.noosaholidayrentals.com.au/

French born in South-West of France, and studied at Institut Paul Bocuse in Restaurant & Hotel Management. Worked within the hospitality industry for 12 years in France. Regularly holidayed in Australia and decided to move to VIC with wife and daughter.

Was the General Manager of a winery for 7 years on the Bellarine Peninsula.

In 2019, a change of pace took Alex to Queensland's perfect city, Noosa, when offered the position of Director at the Sofitel Noosa. Now he leads our Noosa Holiday Rentals team with incredible Property, Owner and Guest care management.


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Owner Care Executive - All Regions
Ana Pastori

Ana Pastori

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987

Ana has experience in the property sector managing a portfolio of commercial and residential apartments in Manly, Sydney. She is committed to achieving client satisfaction, and meeting and exceeding goals. Additionally Ana has over five years experience in Management Consulting leading process improvement, operating model design and change management for globally recognised companies.

Born in Argentina, Ana came for a holiday and fell in love with Australia and decided to settle after finding her place in the world. Ana lived for 5 years in Sydney and recently moved to Newcastle with her partner to enjoy the great beach lifestyle.


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Property Care Executive - Port Stephens
Karen Spratt

Karen Spratt

place19 Stockton Street, Nelson Bay NSW 2315
phone+61 2 4984 0000
languagehttps://www.portstephensaccommodation.com/

Property & Owner Care Executive - Noosa Holiday Rentals
Jemma Morden

Jemma Morden

place25 Hastings Street, Noosa Heads, QLD 4567
phone+61 7 5447 3566
email[email protected]
languagehttps://www.noosaholidayrentals.com.au/

Jemma started her working career in the hospitality industry with her most recent role taking her South to work at the beautiful Blue Mountains, making coffee for the skiers passing through.

Since leaving the hospitality industry, Jemma has accepted the position of Holiday Consultant with Noosa Holiday Rentals, moving her way quickly up the chain of command to become an Assistant Property Manager.

Now in her most recently accepted position as a Property & Owner Care Executive, she cares for owners and guests alike, ensuring their experiences are more than satisfactory.


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Owner Care Executive - Noosa Holiday Rentals
Holly Lloyd-McDonald

Holly Lloyd-McDonald

place25 Hastings Street, Noosa Heads, QLD 4567
phone+61 7 5447 3566
email[email protected]
languagehttps://www.noosaholidayrentals.com.au/

Born and bred in Melbourne, Holly first discovered Noosa on a family holiday as an 18-year-old and her love affair with its unique nature, beach-life and cosmopolitan Hastings St began.

Starting her career as a journalist and editor at the forefront of Melbourne newspaper publishing for many years, Holly followed her heart and moved to Italy for 7-years to spearhead business development for a leading Italian VIP motor-yacht charter business on the Amalfi Coast.

Holly returned to Noosa in 2013 to be close to her parents who had since retired to the area and she created a well-loved Noosa Heads gelateria cafe venture with her lovely husband before pivoting back to VIP guest relations to join the Noosa Holiday Rentals team in 2020. Favourite Noosa activities: Mt Tinbeerwah hiking, foraging about Yandina’s Saturday country markets, winter walks through Noosa National Park, biking along the Noosa River, body-boarding at Noosa West rocks.


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Owner & Property Care Executive - Port Stephens
Margaret Bunton

Margaret Bunton

place19 Stockton Street, Nelson Bay NSW 2315
phone+61 2 4984 0000
languagehttps://www.portstephensaccommodation.com/

Property Care Executive - Port Stephens
Tori Ashworth

Tori Ashworth

place19 Stockton Street, Nelson Bay NSW 2315
phone+61 2 4984 0000
email[email protected]
languagehttps://www.portstephensaccommodation.com/

Inspections Officer - Noosa Holiday Rentals
Chrystal Morden

Chrystal Morden

place25 Hastings Street, Noosa Heads, QLD 4567
phone+61 7 5447 3566
email[email protected]
languagehttps://www.noosaholidayrentals.com.au/

Inspections Officer - Noosa Holiday Rentals
Anna Batista

Anna Batista

place25 Hastings Street, Noosa Heads, QLD 4567
phone+61 7 5447 3566
email[email protected]
languagehttps://www.noosaholidayrentals.com.au/

Property Care Executive - Coffs Harbour
Wendy King

Wendy King

place31/87 Ocean Parade, Coffs Harbour, NSW 2450
phone+61 2 6653 7144
email[email protected]
languagehttps://www.coffsharbourholidayaccommodation.com.au/

Holiday Consultant - Noosa Holiday Rentals
Kate Dancaster

Kate Dancaster

place25 Hastings Street, Noosa Heads, QLD 4567
phone+61 7 5447 3566
email[email protected]
languagehttps://www.noosaholidayrentals.com.au/

Holiday Assistant - Mollymook Milton
Sharnee Driver

Sharnee Driver

place1/91 Princes Highway, Milton, NSW 2538
phone+61 2 4455 3833
email[email protected]
languagehttps://www.mollymookmiltonholidays.com.au/

Sharnee has lived in the local area for over 20 years and has developed a true love for our area and its community. She has come to us with impressive customer service and management skills and is currently in the process of transitioning from an Assistant Agent into a Licenced Real Estate Agent.

Sharnee is excited about providing holidaymakers with the highest quality experience possible and works closely with our property owners to ensure their asset is well cared for.


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New Owner Enrollment

Landlord Liason
Dawn Liddell

Dawn Liddell

place19 Stockton Street, Nelson Bay NSW 2315
phone+61 2 4984 0000

Dawn joining the Alloggio Team of Port Stephens Accommodation and Winning Holidays brings with her 30 years' experience in the industry. Dawn is very keen to contribute her past experience in this field and to embrace what the future can offer to this every changing Holiday Letting environment.

Her introduction to the industry was from the grass roots as an owner operator for 15 years in the hospitality industry which covered Accommodation, Group tours, Wedding and Conference Centre as well as a fully Licensed Restaurant.

Over the years Dawn has been elected to the Owners Corporation giving her a sound knowledge of the Strata industry and upon joining Nelson Bay Real Estate some 17 years ago secured her Full licence in Real Estate and was involved along the way with Sales, Trust Accounting, Tribunal Hearings, Permanent, Commercial and Holiday Letting. During this period Dawn become the Licensee in Charge of Port Stephens Accommodation which over this period involved a substantial increase in the Holiday Letting portfolio.


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Business Development Manager
Yvonne Schumann

Yvonne Schumann

place19 Stockton Street, Nelson Bay NSW 2315
phone+61 2 4984 0000

Business Development Manager - Coffs Harbour
Kyle Harrell

Kyle Harrell

place31/87 Ocean Parade, Coffs Harbour, NSW 2450
phone+61 2 6653 7144
phone_android+61 490 864 104
email[email protected]
languagehttps://www.coffsharbourholidayaccommodation.com.au/

Kyle joins our team coming from Texas in the United States. He brings with him extensive knowledge of sales and marketing techniques which he has accumulated in various roles of the sort.

Having spent 10+ years in a marketing/sales role with several rugby clubs throughout America and 15+ years in customer support roles in various industries he brings plenty of experience with him.

Kyle enjoys playing both rugby league and rugby union on the weekends while spending the majority of his time with his son.


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Business Development Manager - Noosa Holiday Rentals
Bruce Gregory

Bruce Gregory

place25 Hastings Street, Noosa Heads, QLD 4567
phone+61 7 5447 3566
email[email protected]
languagehttps://www.noosaholidayrentals.com.au/

After a long career in the corporate arena, roles including MD, COO and GM for various large retail companies both in Australia and New Zealand, Bruce transitioned into Contracting role living in beautiful Noosa.

Now working usually 3 days a week, Bruce is endeavoring to ensure a work/life balance and to spend more time with his grown children and grand children.


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Reservations - Guest Care Team

Reservations Manager
Alysha Stephenson

Alysha Stephenson

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

Hotel Reservations
Mickey Lama

Mickey Lama

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

Holidays Reservations - Port Stephens & Coffs Harbour Regions
Gina Kavanaagh

Gina Kavanaagh

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4916 4304
email[email protected]
languagehttps://www.winningholidays.com.au/

Gina has spent the last 10 years working with Scenic Luxury Tours as a Reservations Consultant in the international and domestic tourism sector where she was lucky enough to have travelled to Europe twice and also around Australia.

She has a 21-year-old daughter Jaala (who is the light of her life) and recently bought herself her dream car, an Audi!

I enjoy puzzles, watching the NRL and going to the beach.


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Holiday Reservations - Noosa Holiday Rentals
Jordan Millar

Jordan Millar

place25 Hastings Street, Noosa Heads, QLD 4567
phone+61 7 5447 3566
email[email protected]
languagehttps://www.noosaholidayrentals.com.au/

Living on the Sunshine Coast for the past 27 years, Jordan excels in our Noosa Holiday Rentals Team as our Reservations Specialist. Previously for approximately 10 years, Jordan worked as a Mercedes-Benz technician.

For the past 2 years in the NHR team, Jordan has focused on the guest experience, with this role being his first in the holiday rental industry. He has proven his worth to guests and team members alike with his great attention to detail, problem solving skills and attitude.


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Support Team Leader (All Departments)
Grace Viray

Grace Viray

email[email protected]

Grace's wealth of experiences in providing support to global businesses brought her to lead Alloggio's Support Team.

With a university degree and experiences as a Team Leader for a Real Estate Recruitment firm in Brisbane and another Holiday Management company in New South Wales acquired by Alloggio, Grace now leads the support team of Alloggio's different departments, carrying over her experiences in corporate training, sales, and organizational development from different industries.

With her passion to help businesses thrive, Grace has always been involved in the continuous improvement, not only of the Support Team, but supports the company's vision as well. With almost over a decade of collective experience both in the corporate jungle and in providing virtual support, she has helped many clients thrive and has now created a team that has been one of the backbones of the company.

Though Grace may seem to be an "A Type" of person, she has a sense of humour and has a background in hosting events and public speaking. When she's not in front of her computer, providing support, answering emails and attending Zoho meetings, she's usually just spending quality loving time with her husband Troy and daughters Kahlila and Gianna in their lovely home.


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Senior Holidays Support
Aiza Cruz

Aiza Cruz

email[email protected]

Aiza has excellent supervisory and management skills gained from working previously as a Senior Supervisor in Brunei Darussalam. She currently leads the Holidays Reservations Support Department carrying her almost 5 year experience from another Holiday Management company in the North Beaches acquired by Alloggio.

She is a creative thinker who suggests options for improvement and solves problems effectively. A detail-oriented individual, has initiative and is able to plan strategically. She is always excited to learn new things!

She has a lovely daughter and a hard-working husband who lighten up her life. She enjoys spending her precious time taking care of her family.


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Hotels Support
Aileen Balane

Aileen Balane

email[email protected]

Finance Team

Trust Accountant
Waheed Zafar

Waheed Zafar

place840 Hunter Street, Newcastle, NSW 2300
phone+61 2 4047 9987
email[email protected]

Senior Trust Accounting Support
Ritchel Lisondra

Ritchel Lisondra

email[email protected]

Ritchel has more than 15 years of professional experience with tenure in Accounting, Management, Recruitment, Real Estate, and Customer Service.

Ritchel strongly believes in empowering people to take ownership of their positions and processes and also believes effective communication is key to great leadership.


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Trust Accounting Support
Gisselle Nadal

Gisselle Nadal

email[email protected]

Aside from her main role as an Owner Care Support, Gisselle is also a reinforced staff for marketing, trust accounts, and hotel accounts. She has more than 10 years of experience in customer service and business development and management.

She's always up for a challenge and carries out tasks effectively and efficiently; making sure to be an asset with her initiative, flexibility, creativity, and resourcefulness.


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More About Alloggio
The Alloggio Difference
groups
Vision
Simplify accommodation, enhancing guest and owner value.
explore
Purpose
Intuitively assisted people creating experiences in accommodation.
Our Brands

Alloggio

Winning Holidays

Newcastle Stays by Winning Holidays

Port Stephens Accommodation

Coffs Harbour Holiday Accommodation

Coffs Beach Houses

Sawtell Accommodation

Sunburst Holidays

Noosa Holiday Rentals

Mollymook Milton Holidays

Jervis Bay Rentals

Verve Vacation Rentals